Associate Staff Engineer @ Nagarro
June, 2019 - Present
- Contributed to a leading South African Bank.
- Evolved an In-app Notification Center which facilitated running sales & marketing campaigns free of cost to 7.5 million customers on the Online Banking and reduced weekly digital marketing expense by 70%. Moreover, gradually spiked the customer engagement, retention & lead conversion by 40%.
- Implemented a real-time Conversational Banking feature on the Private Banking which reduced service costs by 50%, improved the customer satisfaction by 20% and boosted sales by 25% from up-selling opportunities.
- Environment: Angular 7/8, TypeScript, HTML5, SASS, Jasmine, SignalR, ASP.NET WEB API, IIS.